Shipping policy
At My Thermals, we strive to provide fast and reliable shipping for our customers. We offer a variety of shipping options to meet your needs, and we will do our best to get your order to you as quickly as possible.
Shipping rates
The cost of shipping depends on the shipping option you choose, the weight and dimensions of your order, and the shipping destination. You can see the available shipping options and their corresponding rates at checkout, before you complete your order.
Processing time
We process orders within 1-2 business days of receiving them. This means that it may take up to 2 business days for your order to be prepared and shipped out. Once your order has been shipped, you will receive a confirmation email with tracking information.
Transit time
Transit time is the amount of time it takes for your order to be delivered after it has been shipped. The transit time depends on the shipping option you choose and the location of the shipping destination. For most domestic orders, transit time is 1-5 business days. For international orders, transit time may be longer.
Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your order on the shipping carrier's website.
Lost or damaged orders
If your order is lost or damaged during transit, please contact us via the form on our "Contact Us" page. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
International orders
We ship to many international destinations, but please be aware that some countries may have import restrictions or customs duties that apply to your order. It is your responsibility to research and comply with the laws and regulations of your country. We are not responsible for any delays or additional charges that may result from customs clearance or other international shipping issues.
Returns and exchanges
Our shipping policy applies to the initial shipment of your order. If you return or exchange your order, you are responsible for the cost of shipping the item back to us. Please see our "Returns & Exchanges" page for more information about our return and exchange policy.